Case study
Returns processing helps cross-border sellers receive, store, and process products returned from e-commerce platforms or buyers.
Some returns are simply because of slow sales on the Amazon platform. Others are due to wrong sizing, damage in transit, or buyer's remorse. Whatever the reason, getting the inventory back into productive use is what matters.
Our standard returns process for this customer included:
- RMA validation against the seller's policy and exchange rules
- Inspection, photography, and condition grading
- Re-packing for sellable returns; refurbishment when a small repair was viable
- Disposal or salvage routing for unsellable inventory
The result: a meaningful share of returns that